Shipping Policy


Pre-orders are available on new products which are currently in production. Pre-order delivery dates are not final and Rollocam makes no promises in delivering on the estimated delivery date. Pre-order purchases must be paid for in full up front. When  products are in stock, delivery will be on a "first in first served basis". Customers may request a refund within 60 days of making a pre-order purchase but must supply a receipt of purchase in order to receive a refund.


Orders will normally ship within [4 – 6] business days or less, after order is received, unless otherwise noted on our website. Orders ship Monday – Friday, excluding holidays, unless otherwise noted.


All domestic orders will be shipped via UPS. Customer has the option to choose shipping method from available UPS shipping services. Tracking number will be provided when package is shipped.


All international orders will be shipped via UPS in collaboration with iGlobal Stores. Customers have the option to choose shipping method from available UPS international shipping services including UPS Mail Innovation on certain products. UPS Mail Innovation is delivery service provided by UPS and its international partners such as local mail carriers. While very reliable, UPS Mail Innovation option does not have the same track-ability and insurance options as other shipping methods. 

Any lost or damaged shipments may be the responsibility of the customer. Customer is responsible for customs and import duties, quotas, permits, VAT, product restrictions and any other local shipping requirement(s).


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